Cookie Policy
The cookies and browser storage Movago uses, what each one does, how long it lasts, and how to control them.
Last updated November 4, 2026
- Essential firstEssential storage keeps you signed in, protects your account and makes bookings and payments work.
- Your choice on the restYou can accept all, keep essentials only, or set your analytics and marketing preferences.
- Location stays encryptedYour saved location reference is encrypted with AES-256 before being kept in your browser.
On this page
1.What cookies and browser storage are
In short: They're small pieces of data saved by your browser so that websites can remember things.
Cookies are small text files that a website asks your browser to save. Local storage and session storage are similar browser features that keep information on your device. Local storage stays until it is cleared, and session storage usually ends when you close the tab. In this policy, “cookies” refers to all of these unless we say otherwise.
This policy explains how Movago Inc. uses them across our websites and web app. It should be read with our Privacy Policy.
2.How Movago uses them
In short: Mainly to secure your account, make bookings work and remember your preferences.
| Category | Purpose | Can you turn it off? |
|---|---|---|
| Essential | Sign-in, security, seat holds, live booking updates, payments and saving your cookie choices. | No. The service can't work without these. |
| Functional | Remembering your location, region, accounts and small interface choices. | Only by clearing your browser data or blocking storage. Some features may stop working. |
| Analytics and performance | Understanding how Movago is used, and improving its speed and reliability. | Yes, in your cookie preferences. |
| Marketing | Making offers and promotions more relevant, and measuring how they perform. | Yes, in your cookie preferences. |
3.The storage we use
In short: Here's what the Movago web app stores in your browser and why.
Essential
| Name | Type | What it does | Lasts |
|---|---|---|---|
movago_access_token | Cookie | Authorizes your requests while you are signed in. | Until sign-out or expiry |
movago_refresh_token | Cookie | Renews your session without asking you to sign in again. | Until sign-out or expiry |
movago_session_id | Cookie | Identifies your signed-in session. | Until sign-out or expiry |
movago_expires_at | Cookie | Records when your session expires. | Until sign-out or expiry |
movago_device_id | Cookie | Recognizes your device for account security. | Until cleared |
movago_user | Cookie | Holds basic account details for the signed-in experience. | Until sign-out or expiry |
movago_tokens | Local storage | Keeps authentication tokens available to the app. | Until sign-out or cleared |
movago_ws_client_id | Cookie | Connects your browser to live updates, such as booking status. | Until cleared |
mvg_seat_holds_* | Cookie | Remembers seats being held while you complete checkout. | Short-lived |
movago_cookie_consent | Local storage | Remembers your cookie choices and when you made them. | Until changed or cleared |
Functional
| Name | Type | What it does | Lasts |
|---|---|---|---|
mvg_remembered_accounts | Cookie | Encrypted list of accounts you chose to remember on this device. | 365 days |
mvg_domain_preference | Browser storage | Encrypted choice between our regional domains. | 30 days |
mvg_u_loc_island_ref | Browser storage | AES-256 encrypted location, with city, province and coordinate reference, to avoid repeated GPS prompts. | Until cleared |
movago_user_location | Browser storage | Remembers your selected location for nearby results. | Until cleared |
movago_geo_grant | Cookie | Remembers that location access was granted. | Until cleared |
movago_pwa_install_dismissed | Local storage | Remembers that you dismissed the install-app banner. | Until cleared |
movago_giftcard_products_cache | Session storage | Temporarily stores gift card options so the page loads faster. | Browser session |
selected_giftcard_product | Session storage | Remembers the gift card you selected during checkout. | Browser session |
4.Third-party technologies
In short: A few trusted vendors may use their own cookies or similar tools when their features are used.
| Provider | Why | When |
|---|---|---|
| Stripe | Secure payments and fraud prevention. | On payment and wallet screens. |
| Google Maps Platform | Maps, addresses and routing. | When maps or address search are used. |
| Sentry | Finding and fixing errors. | In the web app. |
These providers handle data under their own privacy policies, which we encourage you to read.
5.This marketing website
In short: This website doesn't currently set its own analytics or marketing cookies.
Pages on this marketing site, including this one, currently work without analytics or marketing cookies of their own. Storage listed in this policy applies when you sign in or book in the Movago web app. If that changes, we will update this policy and ask for your consent where required.
6.Your choices
In short: Use the cookie banner in the web app, your browser settings, or both.
Cookie banner
- Accept all: allows essential, analytics and marketing.
- Essential only: allows only what is required for Movago to work.
- Preferences: lets you choose analytics and marketing separately.
To see the banner again and change your choice, clear movago_cookie_consent or all site data for Movago in your browser, then reload the web app.
Browser settings
Most browsers let you view, block and delete cookies and site data. Look for it here:
- Chrome and Edge: Settings, then Privacy, then the cookies or site data section.
- Safari: Settings, then Privacy, then Manage Website Data.
- Firefox: Settings, then Privacy & Security, then Cookies and Site Data.
Mobile apps
Our mobile apps use similar device storage and identifiers. You can control permissions such as location and notifications in your device settings, or remove stored data by uninstalling the app.
7.Changes to this policy
In short: We'll update this page and the date when anything changes.
We may update this policy when we add or change features, vendors or legal requirements. The “Last updated” date shows the latest version. If a change affects your choices, we will ask for your consent again where the law requires it.
8.Contact us
In short: Email our privacy team with any questions.
Email privacy@movagoinc.com, or visit the help centre.
Have a question about this policy?
Our privacy team can help with questions about cookies, browser storage and your choices.