Privacy Policy
What personal information Movago collects, why we need it, who sees it, and the choices you have over it.
Last updated November 4, 2026
- We don't sell your dataWe do not sell or rent your location history or personal profile to third-party ad brokers.
- Location is protectedStored location references are encrypted with AES-256, and the keys stay on our servers.
- You stay in controlAsk to access, correct, export or delete your information, and change your choices at any time.
On this page
- 1. Who we are and what this covers
- 2. Information we collect
- 3. How we use your information
- 4. Location information
- 5. Safety features and audio recording
- 6. Maya, our AI support assistant
- 7. How we share information
- 8. How long we keep information
- 9. How we protect information
- 10. Your privacy rights
- 11. Where information is processed
- 12. Age limits
- 13. Marketing and notifications
- 14. Cookies and browser storage
- 15. Changes to this policy
- 16. Contact our privacy team
1.Who we are and what this covers
In short: This policy applies whenever you use Movago's websites, apps or support as a customer or partner.
Movago Inc. (“Movago”, “we”, “us” or “our”) operates a Canadian platform for on-demand rides, scheduled shared trips, courier delivery, local home and lifestyle services, and event tickets, along with the Movago Wallet, gift cards, Movago Pro, partner offers and in-app support.
This policy explains how we handle personal information when you visit our websites, use our web or mobile apps, contact support, or take part as a driver, service provider, event organizer or advertiser. It is designed around Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other privacy laws that apply to you.
It does not cover third-party websites or services we link to. Drivers, service providers and organizers you book through Movago are independent parties, and they are responsible for how they handle information they receive to fulfil your booking.
2.Information we collect
In short: We collect what you give us, what your booking needs, and technical data generated when you use Movago.
| Category | What it includes | Where it comes from |
|---|---|---|
| Account and profile | Legal name, email, phone number, profile picture, home city, spoken languages and bio. | You |
| Identity and verification | Driver's licence, identity documents, vehicle registration and insurance certificates for drivers and service providers, plus verification status and badges. | You and verification checks |
| Location | GPS coordinates, pickup and destination addresses, city and region names, and IP-based location signals. | Your device and addresses you enter |
| Rides and trips | Routes, schedules, offers, seats, ride preferences, pickup codes, Trip QR Codes, Trip Alerts and ratings. | You, drivers and our systems |
| Courier | Pickup and delivery details, receiver name and contact details, package photos, quotes and verification codes. | You, drivers and receivers |
| Home and local services | Service address, job details, time slots, visit status, and job photos. | You and service providers |
| Events and tickets | Tickets and seats, QR tickets, check-in status, followed organizers and event comments. | You, organizers and scanner sessions |
| Payments and wallet | Payment token identifiers, wallet transactions, receipts, gift cards, subscriptions and partner payout references. | You and Stripe |
| Messages and support | In-app chat, conversations with Maya, support requests, reports and any attachments. | You and other users |
| Safety | Emergency contacts, live trip sharing activity, incident reports, and ride audio recordings if you turn that feature on. | You |
| Device and usage | IP address, device and session identifiers, browser and app details, pages and features used, and diagnostic and error logs. | Your device |
| Referrals and offers | Referral codes, referred friends' activity, reward points, offers unlocked and coupons used. | You, other users and partners |
Information about other people
Some features ask for details about someone else, such as a package receiver, an emergency contact or a gift card recipient. Only share this information if you have the right to do so, and let them know you are sharing it with Movago.
3.How we use your information
In short: We use your information to run your bookings, keep people safe, process payments and improve Movago.
| Purpose | Examples |
|---|---|
| Provide the service | Create your account, match requests with driver offers, show trips and providers near you, issue tickets, and keep everything in your Bookings hub. |
| Verify and build trust | Review driver and provider documents, issue pickup and delivery codes, confirm tickets at the door, and show ratings. |
| Process payments | Charge payment methods, hold and release booking funds, manage wallet credit, gift cards, subscriptions, refunds and partner payouts. |
| Keep people safe | Support trip sharing, emergency contacts and audio recording, investigate reports, and prevent fraud, abuse and fake tickets. |
| Support you | Answer questions through Maya and our support team, and resolve disputes between users. |
| Personalize | Show relevant nearby trips, events, providers, Trip Alerts and location-based partner offers. |
| Improve Movago | Measure performance, fix errors, understand which features are used, and develop new ones. |
| Communicate | Send booking updates and account notices, and send marketing where you've agreed or the law permits it. |
| Meet legal duties | Comply with tax, accounting and regulatory obligations, respond to lawful requests, and enforce our Terms of Use. |
We rely on your consent, which may be express or implied depending on how sensitive the information is and what you would reasonably expect. Where laws such as the GDPR apply, we also rely on performing our contract with you, our legitimate interests in running a safe service, and our legal obligations.
4.Location information
In short: Location powers matching, pickups and nearby results. You control access in your device settings.
We use location to calculate distances, connect you with nearby drivers and providers, show live trip progress, and display relevant trips, events and offers. Service provider results use your location to find pros within your area, and a precise location is needed for some features to work.
- Encryption: when your browser shares your location, it is sent to our server, encrypted using AES-256, and the encrypted reference is kept in your browser. The secret keys remain on our servers.
- City lookups: we use a reverse geocoding provider to turn coordinates into city and region names.
- During a booking: relevant location details, such as your pickup point or a driver's progress, are visible to the people involved in that booking.
- Trip sharing: live trip details are shared only with people you choose to share them with.
You can turn off location access at any time in your browser or device settings. Some features may stop working or ask you to enter an address instead.
5.Safety features and audio recording
In short: Safety tools are there for you to use. Ride audio recording is optional and stays off unless you turn it on.
Movago includes pickup and delivery verification codes, live trip sharing and emergency contacts. When you use these tools, we process the information needed to make them work, including sharing your trip with the people you pick.
Ride Audio Recording is optional. If you use it, we process the recording to provide the feature and, where relevant, to help review a reported safety incident. Recording laws vary, and you are responsible for using the feature lawfully.
Movago is not an emergency service. If you are in immediate danger, call 911 or your local emergency number.
6.Maya, our AI support assistant
In short: Maya is an AI assistant that can see your bookings to help you, and you can ask for a human at any time.
Maya is an automated assistant available in the app 24/7. To answer your questions, Maya uses your account and booking details along with what you type. We keep these conversations so we can continue your support case, hand you over to a person, and improve the quality of our support.
AI responses can be incomplete or wrong, so please check anything important. If you would rather speak with a person, ask Maya to hand you off to human support. Please avoid sharing sensitive information that your support request doesn't need.
8.How long we keep information
In short: We keep information only as long as we need it for the purposes in this policy or as the law requires.
How long we keep something depends on what it is and why we have it. We consider:
- whether your account is active and you still need the information to use Movago
- tax, accounting and other legal record-keeping requirements
- whether it is needed for safety, fraud prevention, an open dispute or a legal claim
- how sensitive the information is and the risk of keeping it
When we no longer need personal information, we delete or anonymize it. If you delete your account, some records may remain for the reasons above, and copies in backups are removed on their normal cycle.
9.How we protect information
In short: We use encryption and access controls, but no system is perfectly secure, so please protect your account too.
- Your location, payment details and personal data are encrypted in transit and stored securely.
- Stored location references use AES-256 encryption, with keys held only on our servers.
- Payments are handled by Stripe, a PCI-DSS Level 1 certified processor.
- API requests pass through a secured gateway with header verification.
- Pickup, delivery and ticket checks use verification codes and live scanner sessions.
If a breach of security creates a real risk of significant harm, we will notify you and the relevant regulators as the law requires. Please use a strong, unique password, keep your login private, and tell us right away if you suspect someone else has accessed your account.
10.Your privacy rights
In short: You can access, correct, export or delete your information, and withdraw consent, subject to legal limits.
- Access: ask for a copy of the personal information we hold about you.
- Correction: update your profile in Settings, or ask us to correct anything inaccurate.
- Deletion: ask us to delete your account and verification records.
- Portability: ask for an export of your account data.
- Withdraw consent: change your choices at any time. Some features may then stop working.
- Object or restrict: where the law gives you this right, including in the EEA and UK.
- Automated decisions: where the law provides, including in Quebec, ask for information about decisions made using automated processing.
To make a request, email privacy@movagoinc.com. We may need to confirm your identity first. We aim to respond within 30 days, and we will tell you if we need longer or cannot fulfil a request and why.
Complaints
Please contact us first so we can try to help. You can also complain to the Office of the Privacy Commissioner of Canada, or to your provincial or local privacy regulator.
11.Where information is processed
In short: Some of our vendors operate outside Canada, so your information may be processed in other countries.
Your information may be stored or processed outside your province or Canada, including in the United States, by vendors acting for us. While there, it may be subject to the laws of that country and accessible to its authorities. We use contracts and other safeguards to protect information handled by our vendors.
12.Age limits
In short: Movago accounts are for adults.
You must be at least 18 or the age of majority where you live to create a Movago account. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will take appropriate steps to delete it.
13.Marketing and notifications
In short: You can opt out of marketing at any time. Important booking and account messages will still reach you.
We send commercial messages in line with Canada's Anti-Spam Legislation (CASL). Every marketing email includes a way to unsubscribe, and you can control push notifications in your device settings.
Even if you opt out of marketing, we will still send messages about your bookings, payments, security and account.
15.Changes to this policy
In short: We'll update the date above, and tell you directly about important changes.
We may update this policy as Movago changes or the law evolves. The “Last updated” date shows the latest version. If a change materially affects how we handle your information, we will give you notice in the app, by email or in another appropriate way, and ask for your consent where required.
16.Contact our privacy team
In short: Email us with any privacy question or request.
Our Data Protection Officer is accountable for how Movago handles personal information. Contact them at privacy@movagoinc.com. For anything else, visit the help centre.
Have a question about this policy?
Our privacy team can help with questions, data requests and concerns about your information.