The rules for using Movago, including your rights and responsibilities when you book, pay, earn or host on the platform.
Last updated November 4, 2026
In short: By using Movago, you agree to these terms. If you don't agree, please don't use the service.
These Terms of Use are a legally binding agreement between you and Movago Inc. (“Movago”, “we”, “us” or “our”). They govern your access to and use of our websites, web and mobile apps, and our marketplace for rides, shared trips, courier delivery, local services and event tickets, along with the Movago Wallet, gift cards, Movago Pro, partner offers and support (the “Services”).
You accept these terms when you create an account, browse listings, make a booking or add funds to your wallet. Some features have extra terms shown when you use them, which form part of this agreement. Our Privacy Policy and Cookie Policy explain how we handle your information.
In short: You must be an adult, give real information, and keep your account secure.
In short: Movago is a technology marketplace that connects you with independent drivers, providers and organizers.
Movago lets people find, book and pay independent drivers, service providers and event organizers (“Partners”). Unless we clearly say otherwise, Movago does not itself provide transportation, courier, home or lifestyle services and does not host events. The Partner is responsible for what they provide.
Partners are independent and not our employees or agents. We verify certain information and show ratings to help you decide, but we do not guarantee any Partner's work, availability or conduct, and you decide whether to accept an offer or booking.
In short: You see the price and choose. Accepting an offer or confirming a booking commits you to it.
In short: Pick an offer, confirm your driver using your code, and treat each other with respect.
In short: Hosts must be licensed and insured. Riders must be on time and behave respectfully.
In short: Describe packages honestly, never send prohibited items, and use the codes to hand off safely.
Senders must describe packages accurately, package them properly, and provide correct receiver details and honest photos. Pickup and delivery verification codes protect the chain of custody, so only share them with the right person at the right time.
Drivers may refuse a package that looks unsafe or doesn't match its description. If a package is lost or damaged, report it through the app as soon as you can, including any photos, so we can look into it.
In short: Pros are independent contractors. Payment is held until the job is done, and we step in if there's a problem.
Handymen, service businesses and professionals listed on Movago operate as independent contractors. They are responsible for their work, staff, tools, licences, permits and insurance. Listings can be fixed-price, hourly or by custom quote, and you choose your professional and time slot.
In short: Organizers run their events. Your QR ticket is checked at the door, and screenshots don't guarantee entry.
Organizers are responsible for their events, including accuracy, venue, safety, permits, agendas, age limits and admission rules. You may be refused entry if you don't meet them.
In short: Pay by Apple Pay, Google Pay, card or wallet credit. Wallet credit stays with your account.
You can pay using Apple Pay, Google Pay, saved cards or Movago Credit Wallet. Payments are processed by Stripe, and by adding a payment method you authorize us to charge it for your bookings, fees, taxes and subscriptions.
In short: Trip riders get a full wallet refund up to 24 hours before departure, with extra compensation if the host cancels.
| Situation | What happens |
|---|---|
| Rider cancels a trip at least 24 hours before departure | 100% refund, credited to your Movago Credit Wallet. |
| Rider cancels a trip less than 24 hours before departure | The cancellation terms shown on your booking apply. |
| Host cancels a trip | Instant 100% refund, plus a 10% wallet credit compensation bonus. |
| Rides, courier, services and tickets | The cancellation terms shown before you confirm apply. These vary by product and by Partner. |
In short: Send them now or schedule them. The terms shown at purchase tell you how each one works.
You can send digital gift cards instantly or schedule them for a future date. Please check recipient details carefully, as a card sent to the wrong person may not be recoverable. The value, redemption rules and whether a card is refundable are shown at purchase, and gift cards are subject to the gift card laws of your province. Gift cards can't be resold.
In short: Pro is an optional paid membership that renews until you cancel. Free stays free for the basics.
In short: Offers have conditions, and abusing them can cost you your rewards.
Partner offers, coupons and referral points are subject to the conditions shown with them, including eligibility, location and expiry. Unless stated otherwise, they have no cash value and can't be transferred. Partner offers are provided by those partners, who are responsible for fulfilling them. We may cancel rewards obtained through fraud, self-referrals or misuse.
In short: If you earn on Movago, you're responsible for your own licences, insurance, taxes and conduct.
If you drive, deliver, list a service, host events or advertise on Movago, you also agree to:
Separate partner agreements may also apply. If they conflict with these terms, the partner agreement applies to that subject.
In short: Movago's safety tools help, but they don't replace emergency services. In danger? Call 911.
Movago is not an emergency service. If you are in immediate danger, call 911 or your local emergency number first, then report the incident to us when it's safe to do so.
Features such as live trip sharing, emergency contacts and verification codes depend on your device, signal and settings, so we can't guarantee they will always work. If you use Ride Audio Recording, you are responsible for complying with recording and privacy laws, and you must not misuse recordings.
In short: Maya can help quickly but can make mistakes. These terms and your booking details are what count.
Maya is an AI assistant, and its answers may be incomplete or inaccurate. They aren't professional, legal or safety advice, and they don't change these terms or your booking details. You can ask to be handed off to human support whenever you need it.
In short: Be honest, be respectful, and don't misuse or attack Movago.
You must not:
In short: Your content stays yours, but you let us use it to run Movago.
You keep ownership of the photos, reviews, comments, listings and other content you post. You give Movago a non-exclusive, worldwide, royalty-free licence to host, reproduce, display and adapt it for operating and promoting the Services, for as long as needed for those purposes. You confirm you have the rights to post it. We may remove content that breaks these terms or the law.
In short: Our brand and software belong to us. You get a personal right to use the Services.
Movago, its logos, software, designs and content are owned by Movago or its licensors and protected by law. We give you a limited, personal, revocable, non-transferable licence to use the Services as these terms allow. If you send us feedback, we may use it without owing you anything.
In short: Some features rely on other companies, whose own terms may apply.
The Services may rely on or link to third parties, including payment processors, app stores, map providers and partners making offers. We don't control them and aren't responsible for their services, and their terms and privacy policies may apply.
In short: You can leave at any time. We can restrict accounts that break these terms or create risk.
You can stop using Movago and ask us to close your account at any time, although you will still owe any amounts already due, and open bookings may need to be completed or cancelled first.
We may suspend, limit or close an account or remove a listing if we reasonably believe you broke these terms or the law, created a safety or fraud risk, or if we are legally required to. Where appropriate, we will tell you why and explain how to contact us about the decision.
In short: We work hard to keep Movago running, but we can't promise it will always be perfect.
To the extent the law allows, the Services are provided “as is” and “as available”, without warranties of any kind, including merchantability, fitness for a particular purpose and non-infringement. We don't guarantee that the Services will be uninterrupted or error-free, that a Partner or offer will be available, or that estimated times will be accurate. Verification and ratings help you decide, but they don't guarantee a Partner's conduct or quality.
In short: Our liability has limits, except where the law says otherwise.
To the fullest extent the law allows:
In short: If your misuse leads to a claim against Movago, you're responsible for it, within legal limits.
To the extent the law allows, you agree to indemnify Movago and its directors, officers and employees against claims, losses and reasonable legal costs arising from your breach of these terms, your violation of the law or someone else's rights, or, if you are a Partner, the services you provide.
In short: Talk to us first. Saskatchewan and Canadian law apply, and your local consumer rights are preserved.
Please contact support@movagoinc.com first, so we can try to resolve the issue informally. For booking disputes, please use the in-app reporting options as soon as you can.
These terms are governed by the laws of the Province of Saskatchewan and the applicable laws of Canada, and the courts of Saskatchewan have jurisdiction. This doesn't remove any mandatory rights you have to rely on the laws, or bring a claim in the courts, of the province where you live.
In short: We may update these terms, and we'll tell you about important changes.
We may change these terms as Movago evolves or the law changes. We will update the “Last updated” date and give reasonable notice of material changes through the app or by email, where required by law. If you keep using the Services after changes take effect, you accept the updated terms. If you don't agree, you should stop using the Services and may close your account.
In short: The standard legal details.
In short: We're here to help with any questions about these terms.
Email support@movagoinc.com, or visit the help centre.
Our team can help with questions about these terms, your bookings or your account.